06-11-2018 10:28 AM - edited 03-12-2019 07:50 AM
We upgraded our CSPC collector to Version 2.7.4.1 today and CLI Access is working fine.
When trying to connect to the Web GUI, I get an "internal Server error" (see attachment).
Any idea on how to fix this issue?
Solved! Go to Solution.
07-11-2018 03:58 AM
Short summary of the solution:
I found the script "cleanImproperPatch.sh" and run it as root.
After that I was able to start the update again and now it worked.
Script can be found via the link in this document:
06-11-2018 02:52 PM
Hi User,
From which version did you upgrade to 2.7.4.1? Please try below from CLI user root and let me know if issue persist.
# service cspc restart
Please allow time to restart service and log back in to GUI and update the result.
Thanks,
Supriya
07-06-2018 03:29 AM
Hi Supriya,
The GUI is now working and upgrade to Version 2.7.4.2 is available.
I tried to install it but it only starts the download and then suddently stops without any error message.
During the download we get the following Status:
admin# show download
Version : sp-30.0.4-1-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-1-0-lnx64-package.zip
Status : Downloaded
Start Time : Jun/11/2018 11:14:05
End Time : Jun/11/2018 12:01:49
Reason For Failure : -
Version : sp-30.0.4-2-0-lnx64
Download Location : -
Status : Downloading
Start Time : May/10/50481 01:42:09
End Time : -
Reason For Failure : -
Any idea what the Problem might be?
Best regards,
Michaela
07-06-2018 10:00 AM
Hi Michaela,
It is hard to tell when did you start downloading. If it is done or not, it can be confirmed using user 'collectorlogin' or 'root' login to collector as well. Please login to collectorlogin and try 'ls -l /opt/LCM/tmp'. Please provide me this output for more idea on download status.
Thanks,
Supriya
07-09-2018 05:05 AM
Hi Supriya,
Now it states Status "downloaded" for sp-30.0.4-2-0-lnx64, but the upgrade hasn't been completed, as the current Version is still 2.7.4.1:
Version : sp-30.0.4-2-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-2-0-lnx64-package.zip
Status : Downloaded
Start Time : May/10/50481 01:42:09
End Time : Jul/06/2018 12:53:56
Reason For Failure : -
Here is the requested Output:
[collectorlogin@demchdc924x ~]$ ls -l /opt/LCM/tmp
total 1726544
drwxr-xr-x. 2 root root 4096 Jul 9 13:58 downloads
-rw-r--r--. 1 casuser casusers 1222460079 Jun 11 12:01 sp-30.0.4-1-0-lnx64-package.zip
-rw-r--r--. 1 root root 543776273 Jul 6 12:49 sp-30.0.4-2-0-lnx64-package.zip
The file size is much smaller than for Version 4.1. Is this normal?
I am currently trying the update again.
Best regards,
Michaela
07-09-2018 04:48 PM
Hi Michaela,
Please check private message and update me.
Thanks,
Supriya
07-09-2018 05:01 PM
Hi Michaela,
Beside my PM message, did you check file size after download is completed. could you please check again to confirm on file size.
This is what I have in my lab box.
[root@localhost collectorlogin]# cd /opt/LCM/tmp
[root@localhost tmp]# ls -l
total 1605424
-rw-r--r--. 1 root root 767504861 Jun 20 18:46 jeos-30.0.4-2-lnx64-package.zip
-rw-r--r--. 1 root root 876437290 Jun 20 19:25 sp-30.0.4-2-0-lnx64-package.zip
Thanks,
Supriya
07-11-2018 03:58 AM
Short summary of the solution:
I found the script "cleanImproperPatch.sh" and run it as root.
After that I was able to start the update again and now it worked.
Script can be found via the link in this document:
07-11-2018 11:14 AM
Hi Michaela,
Thanks for your update.
Thanks,
Supriya
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