cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

325
Views
0
Helpful
2
Replies
Highlighted
Beginner

GUI User Account blocked due to malicious activity

Hi Team!

 I hope you can help me with this: I was trying to access via GUI to the admin user in a 2.7.4.2 CSPC, but I couldn´t since it shows an "Invalid credentials" message. I tried to reset the password with the recovery questions, and then the following message pop up: "Your user account has been temporarily blocked as we are detecting malicious activity. Please try later." Everyhting in CLI works fine.

 

Culd you please help me?

 

Regards,

 

Malicious Activity.png

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions

Re: GUI User Account blocked due to malicious activity

Hi again!

 

Finally I could reset the password via recovery questions. It was all matter of time, I tried 3 hours later and that works.

 

Thank you anyways!!

2 REPLIES 2

Re: GUI User Account blocked due to malicious activity

Hi again!

 

Finally I could reset the password via recovery questions. It was all matter of time, I tried 3 hours later and that works.

 

Thank you anyways!!

Re: GUI User Account blocked due to malicious activity

Hi Salvador,

We're happy to hear you've regained access.

Cheers,
Cheri

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links