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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

Have Access, Can't Access

I'm having an issue where I try to log in and it says I don't have access and need to register.  I go to register and it says I already have access. 

 

https://streamable.com/t1jpx

 

Nick

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Have Access, Can't Access

Can you please retry accessing the portal and let me know if you still face any issue

View solution in original post

9 REPLIES 9
Cisco Employee

Re: Have Access, Can't Access

Can you please retry accessing the portal and let me know if you still face any issue

View solution in original post

Beginner

Re: Have Access, Can't Access

All fixed, thank you for the rapid response.

Re: Have Access, Can't Access

Hello,

It seems I encounter the same issue where I've been provided access by my administrator but once I login it redirect me to another page (https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo) I registered and I must say I'm a bit stuck now. When I tried to register again it says I'm already registered. Can you help me out?
Cisco Employee

Re: Have Access, Can't Access

Are you able to login directly into SNTC at services.cisco.com?

Re: Have Access, Can't Access

Hello,

 

Yes I can. Can it be linked to the fact that I have no contract linked to my userId?

 

Regards,

Cisco Employee

Re: Have Access, Can't Access

Hello,

 

If you are able to access the SNTC portal, then no further action is needed. Your user already has all the access it needs.

 

Is there a particular action you need to perform?

 

 

Re: Have Access, Can't Access

Hello,

Well I need to run some reports that is all.
Cisco Employee

Re: Have Access, Can't Access

Try running your reports, if you encounter issues, please share them here for further troubleshooting.

Regards.

Re: Have Access, Can't Access

Ok nevermind, now it's working I got access to the SNTC portal. Not sure why it wasn't accessible right away however.

I'm sorry for the inconvenience and thanks for your help!

Problem solved by itself!
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