Have Access, Can't Access

[nwgarner]

I'm having an issue where I try to log in and it says I don't have access and need to register.  I go to register and it says I already have access. 

https://streamable.com/t1jpx

Nick

[Suchita Shewale · Accepted solution]

Can you please retry accessing the portal and let me know if you still face any issue

[nwgarner]

All fixed, thank you for the rapid response.

[pierrick.edo@nestle.com]

Hello,

It seems I encounter the same issue where I've been provided access by my administrator but once I login it redirect me to another page (https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo) I registered and I must say I'm a bit stuck now. When I tried to register again it says I'm already registered. Can you help me out?

[CC Cisco]

Are you able to login directly into SNTC at services.cisco.com?

[pierrick.edo@nestle.com]

Hello,

Yes I can. Can it be linked to the fact that I have no contract linked to my userId?

Regards,

[CC Cisco]

Hello,

If you are able to access the SNTC portal, then no further action is needed. Your user already has all the access it needs.

Is there a particular action you need to perform?

[pierrick.edo@nestle.com]

Hello,

Well I need to run some reports that is all.

[CC Cisco]

Try running your reports, if you encounter issues, please share them here for further troubleshooting.

Regards.

[pierrick.edo@nestle.com]

Ok nevermind, now it's working I got access to the SNTC portal. Not sure why it wasn't accessible right away however.

I'm sorry for the inconvenience and thanks for your help!

Problem solved by itself!