Hostnames imported incorrectly

[MARY CHRIS ADAMS]

I can see my inventory on the portal now, but a lot of the hostnames are labeled incorrectly. When looking at both covered and not covered items, "Nexus2K #1"shows up like 40 times even though there was only one item labeled Nexus2k #1 on the CSV I submitted.

[Jarrett Pomeroy]

Hello Mary,
Would you be able to send me a private message with your Company Name and Inventory Name? I will help to take a look and see what may be causing the issue.
Thank you,
Jarrett

[Jarrett Pomeroy · Accepted solution]

Hello Mary,

Thank you for providing the CSV Details and Inventory Name.  The duplicate hostnames are occuring since there is a duplicate IP address being associated to many different devices in the CSV File.  When the SNTC Portal finds a duplicate IP Address, it will classifty these devices as a parent/child combination and report them from their parent hostname.

If you would like to see the unique hostnames assigned, please generate a unique IP Address value for each row of the CSV file import and issue a new upload.

Please let me know if there are any questions.

Thank you,

Jarrett

[Cheri Fairbrother]

Hi Mary,

Please let us know if you need further assistance.  If there is nothing further, please mark this as solved.

Thanks!
Cheri

[MARY CHRIS ADAMS]

I've re-imported making sure there were no duplicate IP addresses and using a different Inventory name and still have the same issue.  For instance if you filter by the newest inventory created and look at what's covered, almost everything is named Nexus2k #1 even though there is only one instance of the hostname Nexus2k #1.

[Cheri Fairbrother]

Hi Mary,

I understand the issue has been addressed, please confirm by marking this as "Helpful" to close the conversation. 

Thanks!
Cheri