cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

119216
Views
75
Helpful
13
Replies
Highlighted
Participant

How do I associate a contract to my Cisco.com profile (CCO ID)?

How do I associate a contract to my Cisco profile?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

It is important to associate all your service contracts with your Cisco.com profile in order for you to receive complete access to support and services from Cisco. 

Please follow the steps below to associate contracts to your Cisco.com profile:

  • Go to Cisco Profile Manager
  • Select 'Access' tab
  • Click on 'Add Access'
  • Choose 'Full Support' and click on 'Go'
  • Enter service contracts number(s) in the space provided and click on the 'Submit' button.

You will receive notification via email that the service contract associations have been completed. Service contract association can take up to 6 hours to complete.

IMPORTANT: If you are not able to access any of the links below, please contact your authorized Cisco partner or re-seller, your Cisco account representative, or the individual in your company who manages Cisco service agreement information.

View solution in original post

13 REPLIES 13
Highlighted

It is important to associate all your service contracts with your Cisco.com profile in order for you to receive complete access to support and services from Cisco. 

Please follow the steps below to associate contracts to your Cisco.com profile:

  • Go to Cisco Profile Manager
  • Select 'Access' tab
  • Click on 'Add Access'
  • Choose 'Full Support' and click on 'Go'
  • Enter service contracts number(s) in the space provided and click on the 'Submit' button.

You will receive notification via email that the service contract associations have been completed. Service contract association can take up to 6 hours to complete.

IMPORTANT: If you are not able to access any of the links below, please contact your authorized Cisco partner or re-seller, your Cisco account representative, or the individual in your company who manages Cisco service agreement information.

View solution in original post

Highlighted

Hi everybody,

I've followed these steps and I received and email that said all was OK. however, when I go to the next step "Delegated Administrator Request" I get "We encountered an error while processing your request. Please". 

Additionally, I have checked that my contract was asociated with my account.

Also, I've checked that the serial number belong to the contract.

So, do you have any recommendation?

thaks, a lot!!!

Highlighted

Hi Franco,

It looks like your DA account status is "Pending". You should be able to complete the process by logging into http://tools.cisco.com/CDCEB and accepting the legal agreement.

Thanks,

Nathalie

Highlighted

so for my issue it says 

Cannot request association when the profile does not contain a complete and validated address. Please update the address in your profile using Cisco Account Profile.

even though my email is all ready in the profile and has a check with validated. ?

Highlighted

Hi Richard,

The message refers to validation of your physical address, not your email address.  The cisco.com registration system validates your company name & address against a global "Denied Parties List (DPL)".  Sometimes, the DPL system is temporarily unavailable and so upon ID creation/update the DPL check may fail, leaving your account in an "un-validated" state.  To resolve this, simply update/refresh the company name or street address, so the DPL check can be tried again.

Highlighted

Hi Aravind,

I am not able to open access tab in cisco profile manager its show 

"

Error

Cisco uses security questions to verify identity. Select security questions and answers.

"

Please help me with this.

Highlighted

I guess this solution needs updating. I don't have an access tab.

Highlighted

Hi Edgar,

Thank you for your note. The Cisco Profile Management system is in the process of updating to a new experience. You should have available Access Management on the new page, as shown in the below image.ProfileManager.jpg

 

 

 

 

For any issues with managing your Cisco profile, please contact support using the link on the upper right of the page.

Cheers,

Cheri

Highlighted

Hello All,

Can I use the contract agreement for other devices to be able to download the IOS for another router (whose release date was in 2007) or we need separate service contract for each device?

 

Thank you in advance

Highlighted

You do need a separate contract for each device. That contract agreement entitles you to software updates only for covered devices.
Highlighted

Thanks for the Article ..... Very Helpful!!!!

Highlighted
Beginner

Hi,

If a contract is associated, should the customer be able to open the contract in CSCC from their profile manager?  I was instructed that customers need to "Request Access" under the Contract Management pane from their Access tab (separate step). However, when they do, sometimes they get an error that the contract already registered.

Highlighted

There are two different kinds of contract association.  The one described in the above post is for Service Delivery access (TAC support, RMA, Software Download).  This would not give access to CSCC

CSCC access is granted separately, by following this process:  Request access to the Cisco Service Contract Center (CSCC).

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links