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Beginner

How do I scan for Cisco phones using CSPC?

I am able to obtain the information for the pubcm in our environment, I am unable to collect any neighbor information from them.

I have tried all possible scans that I am aware of with no avail on phone information. I know that Smart Net does not collect VoIP phone information via IP, but is there a way to get it through scanning CM box or some other way?

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Cisco Employee

Hi Dennis,

Hi Dennis,

If you manage the call manager, then the phones will be collected during the inventory, but will never display in the CSPC managed device list or graphs. You will be able to see the phones on the SNTC portal once the data has been uploaded.

Thanks,

Lynden

41 REPLIES 41
Engager

It's matter of CSPC, not the

It's matter of CSPC, not the ATA.

Common Services Platform Collector questions belong to Smart Net Total Care

I has moved your question to it.

Beginner

Thanks Dan

Thanks Dan
Cisco Employee

Hi Dennis,

Hi Dennis,

If you manage the call manager, then the phones will be collected during the inventory, but will never display in the CSPC managed device list or graphs. You will be able to see the phones on the SNTC portal once the data has been uploaded.

Thanks,

Lynden

Beginner

First, thanks for your reply.

First, thanks for your reply. Not sure I am following Lynden. I am not the manager of the CM. I do however manage the CSPC and SNTC work. Is there something I need to have the VoIP technician do, in order for me to be able to collect this information? Last scan and upload to the portal did not prove to populate any phone information. Best Dennis
Cisco Employee

Have the VoIP tech enable

Have the VoIP tech enable SNMP on the CM and give you the SNMP read only string. Configure that string in the collector by going to Settings > Device Credentials. Then scan the CM IP address by going to Management > Discover and Manage Devices > Discover by Known IP

You might have to work with the VoIP tech to find an SNMP configuration that work for your purposes.

Thanks,

Lynden

Beginner

I have done exactly as you

I have done exactly as you stated. It does not find any phones. I have walked the CM and it is responding to the SNMP string I was given,so at this point I am confused on what I am doing wrong. Thanks for your time!
Cisco Employee

Can we get more specific and

Can we get more specific and have you walk the ccmPhoneTable (1.3.6.1.4.1.9.9.156.1.2.1)?

Beginner

SNMPv2-SMI::enterprises.9.9

SNMPv2-SMI::enterprises.9.9.156.1.2.1 = No Such Object available on this agent at this OID No go.
Cisco Employee

Oh good.  Now we're getting

Oh good.  Now we're getting somewhere :-)

Can you try to walk:  .1.3.6.1.4.1.9.9

If that works, try:   .1.3.6.1.4.1.9.9.156

If the latter fails, then the Cisco Call manager SNMP service is not activated.  SNMP may be enabled, but not this service.

I believe the activation steps should be:

  1. Choose the Cisco Unified Servicability
  2. Choose Service Activation
  3. Browse down the page to Performance & Monitoring
  4. Place a check by Cisco Call Mgr. SNMP Service
  5. The service starts without rebooting CUCM

I'm not sure which version of CUCM you have, but here is a reference:  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/managed_services/ManagedServices.pdf

Beginner

Cisco Call Mgr. SNMP Service

Cisco Call Mgr. SNMP Service is enabled.

We can walk up to 1.3.6.1.4.1.9.9.156, 1.3.6.1.4.1.9.9.156.1 but once we add the .2 it fails.

Even more confused LOL

Cisco Employee

It might be best for you to

It might be best for you to open a TAC case for that issue so they can troubleshoot with you.  The CSPC needs to be able to see 9.156.1.2 MIB Tree to get to the PhoneTable.

Beginner

Will do, Thanks for you help

Will do, Thanks for you help and time Chris. I appreciate it.

Cisco Employee

Hi Dennis,

Hi Dennis,

Were you able to get your issue with the phones resolved? For the benefit of the forum, if you could include the fix here I think it would help a lot of people. If you're still working on it, let me know the case number and I'll follow up.

Thanks,

Lynden

Beginner

No I was not. I was pretty

No I was not. I was pretty much told it is not possible. So I have moved on to other work.
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