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I am able to obtain the information for the pubcm in our environment, I am unable to collect any neighbor information from them.
I have tried all possible scans that I am aware of with no avail on phone information. I know that Smart Net does not collect VoIP phone information via IP, but is there a way to get it through scanning CM box or some other way?
Solved! Go to Solution.
Have the VoIP tech enable SNMP on the CM and give you the SNMP read only string. Configure that string in the collector by going to Settings > Device Credentials. Then scan the CM IP address by going to Management > Discover and Manage Devices > Discover by Known IP
You might have to work with the VoIP tech to find an SNMP configuration that work for your purposes.
Oh good. Now we're getting somewhere :-)
Can you try to walk: .126.96.36.199.188.8.131.52
If that works, try: .184.108.40.206.220.127.116.11.156
If the latter fails, then the Cisco Call manager SNMP service is not activated. SNMP may be enabled, but not this service.
I believe the activation steps should be:
I'm not sure which version of CUCM you have, but here is a reference: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/managed_services/ManagedServices.pdf
Cisco Call Mgr. SNMP Service is enabled.
We can walk up to 18.104.22.168.22.214.171.124.156, 126.96.36.199.188.8.131.52.156.1 but once we add the .2 it fails.
Even more confused LOL
It might be best for you to open a TAC case for that issue so they can troubleshoot with you. The CSPC needs to be able to see 184.108.40.206 MIB Tree to get to the PhoneTable.
Were you able to get your issue with the phones resolved? For the benefit of the forum, if you could include the fix here I think it would help a lot of people. If you're still working on it, let me know the case number and I'll follow up.