How does a converged SNTC customer gain access to the SNTC portal and CSPC collector software?

[tcarroll]

My customer did not have SNTC but is now interested in using the SNTC Smart Capabilities available under the converged offer. How does my customer gain access to the SNTC Portal and the CSPC collector software?

[Winifred Zeliger]

Hello Tom, for the self service wizard your customer should go to this link:

http://www.cisco.com/web/smartservices/sntc.html

Winnie

[tcarroll]

Hello Winnie,

Thanks for your reply. The link you provided takes me to a site to: "Register for SNTC". This if very helpful.

Is there a document that will prepare a customer for what to expect through the registration and self onboarding process? If so where is this information posted?

Thanks again! Tom

[clbeale]

I just sent you this info! :-)

Claire-Juliette

[clbeale · Accepted solution]

Adding to Winifred's: I would suggest advising your customer sign up to the community and to this community page (if not already done) https://supportforums.cisco.com/document/12566021/new-smart-net-total-care to understand the onboarding process and key steps

[tcarroll]

Thank you both for your input. This is exactly what I needed.

[Winifred Zeliger]

This is also a good one, Tom:

http://www.cisco.com/web/services/portfolio/product-technical-support/smart-net-total-care/index.html

Winnie