cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

193
Views
0
Helpful
1
Replies
Beginner

How to convert a SmartCare collector appliance to SmartNet Total Care

Hello,

I have a CAAPL-2010-SCS-K9 appliance and I'd like to convert it to CAAPL-2100-SNT-K9. Is this possible?, How can I do it?

Thank you.

Victor

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Cisco Employee

Hello Victor,

Hello Victor,

Unfortunately it is not possible to convert a Smart Care appliance over to a SNTC CSPC appliance.  However, there is a lot of available information to help you get started using SNTC and setting up an appliance.

https://supportforums.cisco.com/document/12566021/new-smart-net-total-care

Thank you,

Jarrett

1 REPLY 1
Highlighted
Cisco Employee

Hello Victor,

Hello Victor,

Unfortunately it is not possible to convert a Smart Care appliance over to a SNTC CSPC appliance.  However, there is a lot of available information to help you get started using SNTC and setting up an appliance.

https://supportforums.cisco.com/document/12566021/new-smart-net-total-care

Thank you,

Jarrett

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links