How to modify/delete a segment

[Gary Usyk]

I am able to create a segment but can't figure out how to modify or delete them.

[juanmuruchi · Accepted solution]

Hello Gary,

I´ve tried deleting a segment and it worked for me.

Admin > Segment Management >

Then I selected the segment to delete

Actions > Delete

a pop up window to confirm appears, then click OK.

Hope this help,

Juan Carlos

[Gary Usyk]

Hi Juan,

I could do that if the Admin dashlet actually listed my segments...

[juanmuruchi]

I have seen the same thing (not segmets at all) a couple of times also... but later on it fixed by itself.

I supposed it was a Portal issue...

Are you seeing the same situation everytime you enter the Portal?

[Gary Usyk]

I suspect it is some kind of portal view filter issue with my account. I tried to call TAC but they said I need to purchase a contract for support on the portal. Kind of ironic that you need to purchase support for a free product that enables you to keep track of your support contracts...

[Christopher Altree]

Gary, yes, it looks like a browser issue. Please clear cache and try again, preferably using Chrome or Firefox.

Chris

[Pamela Ghosh]

Hi Gary ,

I have tried reproducing the issue , and I have observed that currently there are not issue with creating segment , so I would also recommend  you to log off from the SNTC UI and then clear your browser history and cookies , login again and you should be able to see the segmentation .

In case if you are not then please send the screen shot (without hiding any details ) to sntc-support-community@cisco.com .

Regards

Pamela

[Pamela Ghosh]

Hello Gary ,

Thanks for the screen shot as it helped me to further analyze this situation .

As per current design if you have 2 roles Customer administrator and customer user then you might get into such issues even if you have inactivated your customer user role , Because once you are done the registration it does get registered with SNTC system . To avoid and continue to see the segment feature available for you , I would request you to , log into CSAM or Request your company DA to delete you role and re- assign customer administrator role (only) once again .

Once the above activity done, then you must log off from the portal, clear your cookies/cache , browsing history and login .You should be , able to create/Edit the segments.

Please revert in case you still see the issue on the portal.

Regards

Pamela

[Gary Usyk]

I'm afraid same issue remains even after removing and reassigning the Customer Administrator role to my account.

[npicard]

Hi Gary,

It can take up to 24 hours for the change to be reflected from CSAM to the portal. Also, did you delete the Customer User role completely?

Thanks,

Nathalie

[Pamela Ghosh]

Hi Gary ,

I am working with dependency team on this issue and will get back once I have update on this .

Regards

Pamela

[wolfgang.bott]

I have the same Problem.

I can register new Segments but there is no chance to remove them.

Clearing the cache dont bring any change.

Opening the "Segment Management" shows "No Data"

[Pamela Ghosh]

Hi Wolfgang,

I see you are the company Delegated administrator , So to resolve your situation please follow the below steps and keep us posted if you still face issue :

1) Login to Cisco Service Access Management tool as Delegated Administrator .

2) Remove Customer User and Customer Administrator role .

3) Then please re-assign only Customer Administrator role .

4) It might take 24 hours to synch the new role assignment with SNTC UI.

5) log off from SNTC UI .

6) Clear your history browser and re-login to SNTC UI.

7) Try to access the already existing segments to edit the content .

8) Please create a new segment and then check if you still have the issue .

9) In case you still have the issue please provide us the screen shot from step 1 to step 8 (above) to only sntc-support-community@cisco.com for further analysis .

Regards

Pamela

[wolfgang.bott]

Hello Pamela

I think we looked at the wrong position.

On the top of the List (Left Side of the Screen) I have "Customer" "Inventory and Segment"

I see no option to edit those Segments

I had created them during an import of a .csv - File

I have learned that it is possible to create a sub-segment in those segments. That now works.

But how can I clean my Top-Level Segments?

Greetings

Wolfgang

[Pamela Ghosh]

Hi Wolfgang , 

We don't have functionality to delete top level segments, but you can delete all the segments and then create new one .

Regards

Pamela