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What is the process of how to open a case via technical support for SNTC. I've tried finding this out, but whenever I search under products which should follow this structure: Cloud and Systems Management -> Services -> Smart Care Services then followed by the following two options Smart Care Collector or Smart Care Collector - Collector, the options simply do not come up.
Does anyone know? So in other words how should the customer open a case on CSPC/SNTC/ when they have smart assist and yes they have this covered under their current support contract?
You can open a TAC case in the normal fashion through the Support Case Manager. You will need to enter your Smart Assist or Asset Management contract number to use TAC. Be sure to specify “Smart Services Capabilities” as the technology and provide the needed details as appropriate to the type of request (CSPC or Portal).
If you do not have one of those types of contracts then the team here will be able to help you with you question. Please open a separate discussion for the issue to allow the team to respond more effectively.
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Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
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