Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
What is the process of how to open a case via technical support for SNTC. I've tried finding this out, but whenever I search under products which should follow this structure: Cloud and Systems Management -> Services -> Smart Care Services then followed by the following two options Smart Care Collector or Smart Care Collector - Collector, the options simply do not come up.
Does anyone know? So in other words how should the customer open a case on CSPC/SNTC/ when they have smart assist and yes they have this covered under their current support contract?
We register a new collector from "services.cisco.com" and got the "Service Certificate File". "photo 1 & 2"Upload the "Service Certificate File" succeededAnd the CSPC initial installed and discovered some devices.But we can't upl...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...