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Cisco Employee

How to open a TAC case for SNTC

Hi,

What is the process of how to open a case via technical support for SNTC. I've tried finding this out, but whenever I search under products which should follow this structure: Cloud and Systems Management -> Services -> Smart Care Services then followed by the following two options Smart Care Collector or Smart Care Collector - Collector, the options simply do not come up.

Does anyone know? So in other words how should the customer open a case on CSPC/SNTC/ when they have smart assist and yes they have this covered under their current support contract?

Do they simply enter the contract number? 

I'd appreciate help on the matter.

Best Regards

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Cisco Employee

Re: How to open a TAC case for SNTC

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