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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Rajendran N
Beginner

How to register SNTC Collector

Dear Team,

  Kindly help me for how to register SNTC Collector 2.10

10 REPLIES 10
gausing5
Cisco Employee

Hi,

 

Are you trying to deploy a new Collector 2.10 or are you trying to get the services for SNTC to the already deployed Collector?

 

Regards,

Gaurav Singh

I already  deployed new collector 2.10. for this deployment its asking three option

 

1) cisco certification file

2) Register your account - I have our company profossinal account. i am not able to register.

3) take old back up data

 

Kindly help me for  this issue.

Sir,

Kindly give the resolution for my request

Hi,

 

Please generate the entitlement from the SNTC portal and then select the first option to apply the generated entitlement in the CSPC.

 

Regards,

Gaurav Singh

Rajendran N
Beginner

Dear Gaurav,

         I have deployed 2.10 SNTC Controller on virtual machine. after deployment I am not able to register SNTC Portal. I am trying to register our cisco credential but its asking contract ID. we dont have contract id because of its deployed in virtual machine. kindly help me for CSPC controller registration and find attached error screenshot also.

 

 
 

 

Hi,

 

Lets schedule a WebEx for further troubleshooting.

Please let us know your best availability along with your email address.

 

Regards,

Gaurav Singh

Dear Gaurav Singh,

 

     Thank you for your support. we are available today 6:00 PM IST. kindly join the meeting and we can discuss and resolve this SNTC Controller issue.

 

Meeting link:
https://meet178.webex.com/meet178/j.php?MTID=m512b12c549f3905077455d8892f3c93b

Meeting number:
2555 577 7431

Meeting password:
nBRdyqyR722

Join from a video or application
Dial 25555777431@meet178.webex.com
You can also dial 173.243.2.68 and enter your meeting number.


Meeting password for video system
62739797

Join by phone
Use VoIP only

 

 

Thanks & Regards,

Nagarajan S

Networkbuild Team

8072591022

 

Dear Gaurav Singh,

 

         Kindly give confirmation for today 6:00 PM IST troubleshooting call.

 

Thanks & Regards,

Nagarajan S

Networkbuild Team

8072591022

Dear Gaurav,

 

    We are waiting on call. kindly join the meeting otherwise please share your email id.

 

 

Thanks & Regards,

Nagarajan S

Networkbuild Team

8072591022

Hi Nagarajan,

 

Apologies for the delayed response, my working hours are 6:30PM to 3:30 AM IST hence could not join the call.

Please let me know your availability along with your email and I can send the WebEx invite.

 

Regards,

Gaurav Singh

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