I can't upgrade the collector to 2.7.4.2

[barasniewski]

Good Afternoon,

When I try to upgrade the collector this message appears:

What I need to do?

[CC Cisco]

Hello.

The upgrade button on the UI is a bit buggy.

Please attempt to perform the upgrade from the command line, using adminshell.

You are being affected by #CSCvk10422

Regards.

[barasniewski]

How I do the upgrade with the adminshell?

[Supriya Patel]

Hi,

What is your current version of collector? This can be found from command 'show version -d' from user CLI admin from collector. Will provide further steps accordingly

Thanks,
Supriya

[barasniewski]

[Supriya Patel]

Hi,

Please follow below:

# download sp-30.0.4-2-0-lnx64

<above will take about 45-90 min, you can check progress on duplicate session with user admin and use command 'show download'>
 
once above download is completed, please follow below:

# apply sp-30.0.4-2-0-lnx64

<this may take about 2 hr, please do not perform any activity via collector during upgrade progress>

 
You can check apply progress/log via root user (please login as CLI user 'collectorlogin' and use command 'su root' to login to user root:

# tail-f /opt/LCM/logs/install
# tail -f /opt/LCM/logs/apply

Note:
Once you use command 'tail -f /opt/LCM/logs/apply', specifically, there should be a line containing the phrase 'status db updation completed'. That means upgrade is done and can be confirmed via 'show version -d' command from user admin.

[barasniewski]

This happens.

[Supriya Patel]

Hi ,

** download of SP patch will take care of Joes**

# download sp-30.0.4-2-0-lnx64

Thanks,

Supriya

[Supriya Patel]

Hi,

Please update me with progress on upgrade. As well, please provide below if any issue from user root.

/opt/LCM/logs/install

 /opt/LCM/logs/apply

/opt/cisco/ss/adminshell/nohup.out

/opt/cisco/ss/adminshell/lcmlog.log

/opt/cisco/ss/adminshell/applications/CSPC/logs/updatewebui.log

 /opt/cisco/ss/adminshell/applications/CSPC/webui/tomcat/logs/catalina.out

Thanks,

Supriya

[barasniewski]

I don't have permission.

[Supriya Patel]

Hi User,

Please copy to CSPCHOME’s logs directory and grab from GUI. Please follow steps given in PM

Thanks,

Supriya

[barasniewski · Accepted solution]

I already solved the problem with the documetation bellow:

I found in this topic: https://supportforums.cisco.com/t5/smart-net-total-care-portal-and/error-enabling-server-connection/td-p/3374651