I need access to SNTC portal

[bs-edv-cisco]

Hi Team,

when I want to login to SNTC portal, I got the message "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access."

Could you please contact me by PM?

Best regards,

Marco.

[Jarrett Pomeroy]

Hi There,

This URL will help cover the steps needed to get started for access to SNTC : https://www.cisco.com/web/smartservices/sntc.html



Once the steps are completed, access is usually setup within 24 hours.



Thank you,

Jarrett

[bs-edv-cisco]

Hi,



on the link https://www.cisco.com/web/smartservices/sntc.html it says that we need "An active smart-entitled contract number."

I think this contract number must be associated with your CCO ID.

But we don't have direct service contract with Cisco.

Our Cisco devices have service coverage thru partner service.



Best regards,

Marco.

[Cheri Fairbrother · Accepted solution]

Hi Marco,

It appears that you have Partner Support Services contracts with your partner.  Please work with them to pull reports from the PSS portal.

Cheers,
Cheri