02-16-2016 06:21 AM
Hello,
In Upload Processing, I have a In Progress Inventory for 11 days now. I think it might be hung. I have other inventory already, but this might be stopping the others from the last 2 weeks.
Thank you,
Clark Collins IV
SWN
Solved! Go to Solution.
02-16-2016 08:40 AM
Hello Clark,
We experienced some load-balancing issues around that time, resulting in several customers pushing multiple uploads, which exacerbated the problem. The back-end team is actively addressing the issue. We would ask that you not queue up any additional uploads until this one completes processing.
Thank you.
02-16-2016 08:40 AM
Hello Clark,
We experienced some load-balancing issues around that time, resulting in several customers pushing multiple uploads, which exacerbated the problem. The back-end team is actively addressing the issue. We would ask that you not queue up any additional uploads until this one completes processing.
Thank you.
02-16-2016 08:58 AM
Hello,
I have suspended auto scheduled uploads. How much time should I give before re-enabling the auto scheduled uploads?
Thank you,
Clark Collins IV
SWN
02-17-2016 03:17 PM
You should be able to as soon as any uploads already submitted have processed. The issue appears to be centered around multiple uploads pending at the same time. If you have yours scheduled to run weekly, it should not be an issue.
02-18-2016 12:33 AM
Hi,
Is there any updates on this issue? I have an upload pending from the 8th and due to having a weekly schedule there is another pending from the 13th.
Thanks,
Matt
02-19-2016 03:12 PM
Hi Matt,
I have requested that our back-end team investigate. I will update you via this post on what I learn.
Thanks!
03-02-2016 11:09 AM
I have an upload processing since last Friday. Could I get some help on this?
transport-inventory-CSP0009020405-1456417800025.zip
|
Thanks,
Lee
03-02-2016 08:21 PM
Hi Lee,
We are working on your issue and will update you soon.
Thanks,
Anusha.
03-17-2016 06:49 AM
I am only uploading once a week now, the current upload has been running since 5:30pm (Central Daylight Time) Sunday. Could you please check into this?
Collection ID:
725507075326 |
TIA,
Lee
03-21-2016 09:54 AM
Hi Lee,
It appears your upload has completed has completed processing. Please reply to this post if you still have questions.
05-16-2016 09:25 AM
I run my discovery/inventory/upload on a weekly basis now, and I did not check it for a few weeks until now as I was on a vacation. It appears that the upload the Sunday before I went on vacation and the Sunday during my vacation are hung.
Thanks!
Collection ID | 779931022009 |
Collection ID |
779100931614 |
05-17-2016 04:44 PM
Hi Lee,
I have checked with our back-end team and those uploads have been confirmed as locked and will never complete processing. This likely occurred during an outage or maintenance window. They are evaluating options on changing the status but I don't have any firm solution at this time.
Thanks,
Nathalie
02-18-2016 06:36 AM
Hello,
Thank you for the response. I will re-enable the weekly upload profile and keep an eye on the progress during the week.
Thank you,
Clark Collins IV
SWN
05-27-2016 09:41 AM
Hello,
Ours is still stuck in "processing" for 2 months. We are not able to upload new data.
Processing Status | IN PROGRESS |
Customer Name | HIDDEN |
Inventory Name | UPLOAD |
Collection ID | 759328052491 |
Processing End Time/Date | 0N-NaN-NaN aN 12:NaN:Na |
Upload Date Time | 2016-03-30 10:43:44 AM |
Number of IP Addresses in the Managed Device List | |
Number of IP Addresses Not collected | |
Total Equipment Count | |
Number of Third Party Equipment | |
Number of Duplicates Equipment | |
Number of Not Recognized Equipment | |
Number of Not Field Replaceable Equipment | |
Number of Other Equipment |
Thanks!
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