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Thank you for your question. Would you be able to give us some more information on what has stopped loading on your CSPC? Are you not able to log into the appliance anymore?
The CSPC is able to handle multiple community strings during discovery, these will run in priority based on the order that you view them in your device credential page. The order can be changed using the up and down arrows on the right side of that window.
If possible, could you please also capture a screenshot of your issue?
I can login the collector without issue, but my issue is that I'm running multiple SNMP v3 usernames/passwords (5 in total) to collect the inventory on my network, but it seems to be a limitation on the first two SNMP v3 usernames and not the total of all 5. The devices that are using the last three SNMP v3 usernames go into NA name status. Is there a limitation with CSP 2.4 on the SNMP v3 usernames used?
When you first discover a device, the collector will go through every credential and try to use it on the device. So if you have 3 snmpv3 strings and 3 snmpv2 strings and 3 ssh credentials, then collector will try a total of 9 credentials.
It will then "remember" which credentials worked on the device.
When the inventory runs, it will then use the credentials that worked during the discovery to do the device polling. If the credentials changed between the time the device was discovered and the time time the inventory runs, then it is possible that the inventory will not complete successfully on the device.
This should be easily fixed by going to Settings > Manage Data Collection Profiles and modifying the profile details so that the box "Run Discovery before Inventory" is selected.
If that doesn't work, sometimes you have to "unhook" the old credential with the new one by un-managing the device and re-discovering it. You do this by going to Management > Unmanage Devices and then selecting the device(s) that are giving you issues. Then re-run the discovery by going to Management > Discover and Manage Device and add them back in by IP.
Dear all.If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found"In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited"I try to start the process but it is not starting.I did ...
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...