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Beginner

Internal Server error

Hello each time when we do a Run Upload profile, we have an issue called Internal Server Error.

Could you please provide support?

2 REPLIES 2
VIP Advisor

Re: Internal Server error

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Cisco Employee

Re: Internal Server error

 

 

INTERNAL SERVER ERROR IS A GENERIC ERROR AND WE NEED TO FIND THE MORE SPECIFIC ERROR FOR SOLUTION PLEASE DO THE FOLLOWING

PLEASE TO DO THE FOLLOWING:

In deploying the  image  you would have created the cli admin password?  (java based shell)

If so have you also created/activated  the users collectorlogin and root ? (real linux shell)

If not do the following for the cli admin  shell

admin# pwdreset root 90

And

admin# pwdreset collectorlogin 90

it will activate those accounts and generate their passwords  ( keep them where you can refer to them in the future)

after that

Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)

# su root

and then the following commands and send to me in private message:

 

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

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