Inventory Collection Delta Report blank

[gary.herman]

My reports are coming up with zeros when I try to pull them from the "schedule reports".  If I run them from the inventory delta report link on the left and select dates, the snapshots that are shown only look like this "CSP000903571 ( )" in both columns.  They do not show details of date and time.  If I select one from each list, I will indeed show MADC devices and I can pull reports that way, but just not from the report scheduler.  I know I've run them this way before.  

[Suchita Shewale · Accepted solution]

Hello Gary,

For the issue with online delta report where you are not able to view timestamp, can you try this for me and let me know if you are able to see the upload dates in snapshot selection?

Click on the globe icon for Language Selection, and Change the timezone, and set it back to your timezone (even if it's already set to your local timezone). Screenshot below for reference --

For the issue with offline delta report from Schedule Report showing 0 counts, can you log-out from any existing Portal session and log back in new browser and retry running the report. If the issue persists, please send the customer and inventory details.

Regards,

Suchita

[gary.herman]

That fixed both issues even though time zone was already set correctly.

Thanks!

[Suchita Shewale]

Thanks for the update. Glad to know this worked.