Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
I'm having this same issue occur again for another one of our customers. After scheduling the inventory collection delta report, all data show "O's" in the Delta summary screen but both snapshot uploads show data. Can you assist or PM me if you want more specific details?
Did you get any resolution here? My reports are coming up with zeros also, when I try to pull them from the "schedule reports" and select immediately. If I click on the inventory delta report link on the left, when I attempt to select dates, the snapshots that are shown only look like this "CSP000903571 ( )" in both columns. They do not show details of date and time. If I select one from each list, I will indeed show MADC devices and I can pull reports that way, but just not from the report scheduler.
Yes, I did. Though you might want to open a new case and start discussion on your individual reports via private message. The team will trouble-shoot your individual situation. I'm not sure if the overall problem has been fixed but I'm monitoring on my individual reporting pull basis.
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to firstname.lastname@example.org with:
details of the error, i.e., url(s) being accessed
your CCO ID