Inventory Operation Failed

[Rajiv Dwaree]

Hello,

the inventory Operation is failing when we do a Run Collection profile. Could you please provide support?

Regards,

[adias]

Send me in Private the screenshot ( full top and bottom ) of your collection profile

and the following logs in private message

PLEASE TO DO THE FOLLOWING:

In deploying the  image  you would have created the cli admin password?  (java based shell)

If so have you also created/activated  the users collectorlogin and root ? (real linux shell)

If not do the following for the cli admin  shell

admin# pwdreset root 90

And

admin# pwdreset collectorlogin 90

it will activate those accounts and generate their passwords  ( keep them where you can refer to them in the future)

after that

Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)

# su root

and then the following commands :

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

[Rajiv Dwaree]

hello Andre,

i already replied for a case that you are looking for the logs. once you replied back i will send you the logs and together the Collection profile ok

[adias]

You can send the files on an email attached to the following alias sntc-support-community@cisco.com

on the title please put :   ANDRE LOGS for --> https://community.cisco.com/t5/notes/composepage/note-to-user-id/336683

[Rajiv Dwaree]

Hello Andre,

I already sent the the logs of the inventory operation failed and internal server as both are the same client

[adias · Accepted solution]

THIS POST is duplicate of

https://community.cisco.com/t5/smart-net-total-care-portal-and/internal-server-error/m-p/4057708

[Rajiv Dwaree · Accepted solution]

Agree with you and let´s close this one and stick to the previous one we are dealing with.