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There may be further details you can pull out of the log for that job. Go to 'Reports' -> 'Inventory Jobs' ->Find the failed instance and take note of the job ID. You can go to the Administration tab and select Export log files. Find the same log as ID and look through for failed messages/errors, these typically are at the bottom of the file.
Also, as a test try pushing an upload using just an upload profile instead of the collection profile export option. This will confirm the issue is connectivity with Cisco
Could you provide more elaboration on the Upload test? I do not have access to a Collector myself in order to document or provide steps for those instructions - from what I recall and know, the customer would need to make an Upload Profile under Settings -> 'Manage Upload profiles' -> then 'Create Upload profile'. From there, they'll upload the data as they would a normal upload if the Collection process has been completed and use the same collection profile that should have been collection the discovery job, correct?
Correct they will need to go to Create Upload Profile to make one as there is not a default one. Then they can manually push just the upload by going to 'Management' -> 'Upload Data' and select the created profile.
Dear all.If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found"In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited"I try to start the process but it is not starting.I did ...
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...