cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
670
Views
0
Helpful
5
Replies

issue after upgrade CSPC from 2.6 to 2.7

sathishsrinu
Level 1
Level 1

Hi 

 After upgrading the CSPC frm 2.6 to 2.7 I am unable to gain console access to the CSPC appliance via SSH . When I log in, credentials for the "admin" account are accepted and then the following is displayed:

 

[collectorlogin@lipmngcsc01 ~]$ su admin
Password:
java.net.ConnectException: Connection refused (Connection refused)
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at java.net.Socket.connect(Socket.java:538)
at java.net.Socket.<init>(Socket.java:434)
at java.net.Socket.<init>(Socket.java:244)
at com.cisco.ca.ss.lcm.adminshell.client.ShellClient.main(ShellClient.java:51)
Error occured: could not connect to the database server.
Please make sure mysql database server is up and running.
[collectorlogin@lipmngcsc01 ~]$

5 Replies 5

taywelch
Cisco Employee
Cisco Employee
Hi,
Are you still experiencing the same error? After an upgrade admin shell may take a few minutes to come back up, can you let me know if admin shell is still down?

Thanks,

Taylor

Yes, Taylor. The error remains same. have rebooted the VM multiple time.

 

Able to login with collectorlogin and root without any issues.

 

Thanks

Sathishkumar S

Hi Sathishkumar,

Can you confirm what version you are on now 2.7 or 2.7.4?

If you are on 2.7.4, there is a fix for the error you are experiencing.

Thanks,
Taylor

Hi Taylor

 

I'm running version 2.7.

 

Is there any way to fix?

 

Thanks

Sathishkumar S

Hi Sathishkumar,

Since you are on 2.7, the only viable solution would be to deploy a new 2.7.4 OVA. I have provided a link below for the OVA download:

https://software.cisco.com/download/home/286312935/type/286312958/release/2.7.4

Thanks,
Taylor
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: