Issue with CSPC Software Updates from GUI

[Matt.Back]

We are having an issue with downloading the 2.8.1.6 patch to update the 2.8.1.4 CSPC OVA we are running. Every time we try to download an error message shows there is a password issue. We have updated the Cisco.com password multiples times with different CCO accounts and experience the same thing. The CSPC machine has been rebooted in VM Ware and does not stop the error. We have tried both manual and scheduled software downloads, neither works.

How can we solve this? Thanks.

[jofrumki]

Hello,

We are aware of the issue and have opened a bug,https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvr54360,  to track our efforts to resolve this for our customers.

Please utilize the manual upgrade method documented here, https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

You can download the latest software version from here, https://software.cisco.com/download/home/286312935/type/286312958/release/2.8.1.6

Thank you