Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
318
Views
0
Helpful
1
Replies

Issue with CSPC Upload

asytnik
Level 1
Level 1

‎05-07-2018 06:47 AM - edited ‎03-12-2019 07:47 AM

Greetings,


Last week we were helping a customer with on-boarding and discovered an issue where the CSPC says Success on an Upload, but no data is actually presented to us on the Portal. 

 

I have checked "Upload Processing" on the Portal, and that also seems to show success.

 

We discovered and collected data on about 130 or so devices, however only 7 are shown in the inventory on the Portal.

 

Can you please assist in where we could begin to troubleshoot this further? If you need private info from me please send a PM.

 

Thank you,

 

 

Labels:
0 Helpful
1 Reply 1

Suchita Shewale
Cisco Employee
Cisco Employee

‎05-07-2018 07:10 AM

Hello Anthony,

 

Please send customer and inventory details along with a few missing device IP/serial number.

You may send these details via private message.

 

Regards,

Suchita

0 Helpful
Customers Also Viewed These Support Documents