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I am looking for help with uploading from CSPC to SNTC. My issue started after upgrading from 2.7 to 2.8. When I looked in the Services connection I did not see anything new for a couple of days in upload processing. When I looked in CSPC under Job Run status I found several jobs that failed. I miss read the error and thought it was due to a cert, when it was something with Internal server Error.
I have since managed to add to the issue by messing the cert up. I had deleted the cert from CSPC and was going to reload the cert. When I tried to download the cert from Services Connection it failed. I created a new cert and installed on CSPC. Then on the CSPC I went to settings > Application Settings > Export settings > and updated Connectivity Certificate and CSPC Identity for the new cert. When I run the test upload from there it still failed. When looking back on the Service connection for all collectors the original is still there, and I cant delete it. The new cert is there but the installed CSPC version is blank so I am not sure if its even working correctly.
Re: Issue with uploading after moving from 2.7 to 2.8
Today the cert looks good in SNTC so I guess its just like the jobs where it can take up to 48 hours to load. If I go to Settings > Application Settings > Export Settings > Test Upload it still fails though. Here is the log message, I am not sure what to check from here.
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
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