Issues logging into the Smart Net Total Portal

[Reefunit2007]

Hello All,

We have several Smartnet accounts with Cisco and I have registered as the DA for my company. I assigned myself as a customer administrator and I’m getting an error when logging into the sntc Portal. 

You do not currently have access to Smart Services Management. 

I have several smartnet contracts listed listed under my account .

Any thoughts?

Regards,

Shereif E

[luis_cordova]

Hi @Reefunit2007 ,

Maybe it's just a matter of time.

Check what this guide indicates:

You Cannot Log Into the Portal

If you experience issues with your attempts to log into the portal, then complete these actions:

• Request that your delegated administrator (DA) log into the Cisco Services Access Management tool and verify the role that you have been assigned, which should be either customer user or, if you are a Cisco partner, Cisco branded reseller (CBR) user.
• If your issue is related to an initial login attempt, wait 24 hours after your DA assigns your role in order to allow your access information to synchronize with the portal, and then try again. If you still cannot log into the portal after 24 hours, then post a new question to the Smart Net Total Care Support Community.

https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_troubleshooting.html

Regards

[adias · Accepted solution]

I have issued a sync on the database please try now

[Reefunit2007]

It works now. 

Thanks