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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

Issues Uploading to SNTC Portal.

Hello everyone, 

I have a customer that keeps receiving an Upload failed error where it keeps proceeding to display 'A connectivity exception occured while processing the request. The exception is HTTPs TransportMode has Failed 500 Internal Server Error.'

 

How would I best advise to proceed and fix this issue?

Thank you!

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Cisco Employee

Re: Issues Uploading to SNTC Portal.

HI,

 

Please private message customer name, collector/appliance id and screenshot of error.

 

Thanks,

Supriya

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