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Beginner

Issues with Associate my CCOID with a customer

Hi Team,


My customer tried to assign a CBR admin role to my CCOID like external user but it apperas an error that said the following: "the entered ID neither matches any active Cisco User ID nor matches any User outside of my Party Hierarchy or user has status revalidate" Previous I requested associate my CCOID to a Smart Net Contract that own to my partner


Could you please help my to know why the error occurred?

 

Regards

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2 REPLIES 2
Cisco Employee

Re: Issues with Associate my CCOID with a customer

Hi,

 

Please private message me with your best knowledge.

Please provide information with best of your knowledge

CCOID for the user who is looking for access as CBR role:

Partner company name:

Partner company DA:

 

Customer company name:

Customer CCOID id:

Customer company DA(if  known):

 

once i have this information, i will look into and update you further.

 

Thanks,

Supriya

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Cisco Employee

Re: Issues with Associate my CCOID with a customer

Thanks for private message.

 

I have updated via private chat that end customer DA profile needs to have related contract associated. As well, please private message me contract # between customer and partner company if you see further issue with assigning role to you as CBR.

 

Thanks,
Supriya

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