cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

354
Views
0
Helpful
5
Replies
Highlighted
Beginner

My customer can't update the collector

When he tried to validate his CCOID this message appears:

 

2018-10-29_15h21_44.png

5 REPLIES 5
Highlighted
Cisco Employee

Hi , 

 

Please let us know the setup details. If you have access to adminshell CLI , please provide us the output of "sh ver -d" . 

 

Also try enabling server connection from adminshell CLI once using "conf server enable" and share the result . 

Highlighted
Beginner

This happens:

 

2018-10-31_13h24_58.pngThe password is correct because we use to login at Cisco's profile.

Highlighted

Hi Goshiro,  

 

Password could be correct but if the current CSPC version is less than 2.7.3, this behavior is seen. 

 

Please do share the output of "sh ver -d" command, so that we can guide you further. 

 

Thanks 

 

 

Highlighted

2018-11-13_14h35_15.pngIs this version.

Highlighted

Hi Goshiro,

 

I have sent you a private message requesting for logs and an additional info about server connection. Please check. 

 

Thanks, 

Bharath S

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links