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My customer can't update the collector

Goshiro
Level 1
Level 1

When he tried to validate his CCOID this message appears:

 

2018-10-29_15h21_44.png

5 Replies 5

Bharath S
Cisco Employee
Cisco Employee

Hi , 

 

Please let us know the setup details. If you have access to adminshell CLI , please provide us the output of "sh ver -d" . 

 

Also try enabling server connection from adminshell CLI once using "conf server enable" and share the result . 

Goshiro
Level 1
Level 1

This happens:

 

2018-10-31_13h24_58.pngThe password is correct because we use to login at Cisco's profile.

Hi Goshiro,  

 

Password could be correct but if the current CSPC version is less than 2.7.3, this behavior is seen. 

 

Please do share the output of "sh ver -d" command, so that we can guide you further. 

 

Thanks 

 

 

2018-11-13_14h35_15.pngIs this version.

Hi Goshiro,

 

I have sent you a private message requesting for logs and an additional info about server connection. Please check. 

 

Thanks, 

Bharath S

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