Need admin access to SNTC portal to manage users

[MikeN]

I'm trying to gain access to the SNTC Portal to add/change users and I get a screen saying I don't have access.  I understand that I need Delegated Admin to do this.  The person who had access is no longer with the company so can I get my profile updated so I can add/update/delete users in TotalCare for our company?  Thank you!

[taywelch]

Hey Mike,

Thank you for your post, I will begin working on your DA request and let you know if any additional information is needed.

Thanks,

Taylor

[taywelch]

Hey Mike,

I have sent you a personal message requesting additional information. Once I have the needed information I can begin the new DA request.

Thanks,
Taylor

[MikeN]

I sent a reply for the requested information.  I keep getting a "message delayed" when I send. 

[Cheri Fairbrother]

Hi Mike,

Please excuse the error you are receiving here.  Let's have you send the info to me and I'll pass onto Taylor.

Cheers,

Cheri

[MikeN]

The former AD was RCO***. If we can have multiple AD's, could you please use myself MNE***, HHI***, and GRW***.
Thank You.
Mike

[taywelch]

Hey Mike,

There is another party DA within your company who can grant you and the other user's DA access. I will message you the CCOID of the current DA, and I will also send you the CSAM link.

Thanks,

Taylor

[MikeN]

I will reach out to Rosemary. ThankYou.

[Cheri Fairbrother]

Hi Mike,

Please let us know if you need further assistance with this.  If not, please mark accept as solution to close the conversation.

Cheers,

Cheri

[MikeN]

Hello,
I was able to check with Rosemary today and she may have access, but doesn't know how to admin this. She only uses this for inventory. Bob C did give me access before he left and I do have the screen shots showing that. I don't know why I lost it. I still need help with this. Thank You.

[taywelch · Accepted solution]

Hey Mike,

Please see the SNTC portal administration and management guide:

https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html

Thanks, 

Taylor 

[MikeN]

Another DA was able to allocate DA access to me, so I'm good now.   Thanks.  Mike.