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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Beginner

Need CPSC Entitlement File

I am installing the VM version of Total Care collector.  How can I get the CPSC Entitlement file?

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Cisco Employee

Hi Jimmy,To generate an

Hi Jimmy,

To generate an entitlement, go here: https://tools.cisco.com/smartservices/

Select Library > All Collectors > Actions > Register a New CSPC

CSPC Name should be hostname

Select EC from drop down list to populate the EC field

Site ID can be anything

For serial number, copy Unix Epoch time from here: http://www.epochconverter.com/

For inventory name, use hostname-inventory

Thanks,

Lynden

 

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Cisco Employee

The following video walks you

The following video walks you through the registration steps. (Same as the steps that Lynden has provided).

 

http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Collector_Registration.mp4

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Enthusiast

And how do we troubleshoot

And how do we troubleshoot "Entitlement file generation failed. Please try again" issues?

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