02-14-2020 12:39 PM
I am failing to login to a collector appliance and am following a procedure given by TAC support but in the early steps of the procedure it requires to unlock the GRUB password. in the document it says use the default GRUB password. Can anyone assist with this.
02-14-2020 12:50 PM - edited 02-14-2020 12:50 PM
Grub passwords are not sharable and latest version do not have encrypted. When you say TAC gave you a procedure you mean you have SMART ASSIST to open tac cases for SNTC and CSPC collector?
What is the TAC case in your reference?
02-14-2020 12:56 PM
02-14-2020 01:08 PM
02-14-2020 01:17 PM
nope it cannot be upgraded and it needs cli troubleshooting for all the other problems as well.. What is the collector version?
02-14-2020 01:39 PM
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