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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Smart Net Total Care Portal and Service APIs Announcement

Upcoming Maintenance Windows:

Friday, September 21, 2018 – duration 6-8 hours, portal maintenance

Friday, September 28, 2018 – duration 1-2 hours, mandatory IT systems maintenance

Portal and Service APIs access will be unavailable beginning at 18:00 Pacific and for the duration of the above systems maintenance windows.

Uploads will be queued starting on Fridays at 16:00 Pacific, and will execute after each maintenance has completed.

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Beginner

Need to add customer user to the portal

Hi,

I am the DA for my company and I am trying to add customer user to access the SNTC to view their inventory.

I added the user and associated to my company in Cisco services management tool and I see its approved but I don't see the new user in the SNTC portal . Also when I try logging to the SNTC with the customer user credentials ,it says looks like you have access to SNTC and you will be redirected in 10s but it goes back to the home page.

Please help

 

Thanks

Lalita

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Need to add customer user to the portal

Hi Lalita,

 

Issue is fixed by another engineer. Could you please check and update me if you have any further question.


Thanks,
Supriya

2 REPLIES
Cisco Employee

Re: Need to add customer user to the portal

Hi Lalita,

 

Please private message me with CCOID that you are trying to use to login to SNTC portal and redirecting you. Please share the screenshot as well of the page that you see.

 

Thanks,

Supriya

Cisco Employee

Re: Need to add customer user to the portal

Hi Lalita,

 

Issue is fixed by another engineer. Could you please check and update me if you have any further question.


Thanks,
Supriya

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