Need to add customer user to the portal

[Lalita]

Hi,

I am the DA for my company and I am trying to add customer user to access the SNTC to view their inventory.

I added the user and associated to my company in Cisco services management tool and I see its approved but I don't see the new user in the SNTC portal . Also when I try logging to the SNTC with the customer user credentials ,it says looks like you have access to SNTC and you will be redirected in 10s but it goes back to the home page.

Please help

Thanks

Lalita

[Supriya Patel]

Hi Lalita,

Please private message me with CCOID that you are trying to use to login to SNTC portal and redirecting you. Please share the screenshot as well of the page that you see.

Thanks,

Supriya

[Supriya Patel · Accepted solution]

Hi Lalita,

Issue is fixed by another engineer. Could you please check and update me if you have any further question.

Thanks,
Supriya