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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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Beginner

Need to link a collector from a subsidiary to parent company SNTC portal

I have a customer with a collector that needs to be linked to their parent company's portal. 

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Cisco Employee

Re: Need to link a collector from a subsidiary to parent company SNTC portal

You will need to generate an entitlement file from the necessary portal instance and apply it to the collector in question. 

 

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Beginner

Re: Need to link a collector from a subsidiary to parent company SNTC portal

That has already been done, but it still will not show up in the portal.  Hernani Crespi told me that we just have to request the  existing collector to be linked with the SNTC portal account 

 


 

Cisco Employee

Re: Need to link a collector from a subsidiary to parent company SNTC portal

Please PM me the company names on the portal and the appliance ID of the collector.

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