01-02-2019 10:18 AM
I have a customer with a collector that needs to be linked to their parent company's portal.
01-02-2019 11:03 AM
You will need to generate an entitlement file from the necessary portal instance and apply it to the collector in question.
01-02-2019 11:22 AM - edited 01-02-2019 11:24 AM
That has already been done, but it still will not show up in the portal. Hernani Crespi told me that we just have to request the existing collector to be linked with the SNTC portal account
01-02-2019 12:07 PM
Please PM me the company names on the portal and the appliance ID of the collector.
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