09-09-2015 01:15 AM
Hello,
I'm new to Cisco product and I want to purchase a service to get access to support / IOS update / Firmware update. I understood that I need a SmartNet subscription to get that.
I've bought a Cisco 1921 ISR G2 w/ IPbase. Recently I've bought a EHWIC-VA-DSL-A card and to have full capacity I need to upgrade the firmware. I see multiple choices for SmartNet service with reseller but i'm getting lost with that.
I have seen smarnet for C1921/K9, for C1921-VA/K9 but not for EHWIC-VA-DSL-A. If I buy a SmartNet service for C1921-VA/K9, will I get access to firmware for the EHWIC ? As I bought the EHWIC separate, I don't know if i can buy service only for the EHWIC to get the firmware or if I need the service for C1921-VA/K9 bundle ?
The best way for me will be to have support for both EHWIC and Router to have FW/IOS updates principally. As I'm independant, I'm looking for small budget solution.
Any help will be appreciated
Regards
Jim
09-09-2015 10:32 AM
Hi Jim,
I moved the question to the Smart Net Total Care community so experts will be notified.
Best,
Sandra
09-10-2015 03:58 PM
It is recommended that you consult with either your Cisco Account Team or Partner for solution offers for your needs.
In addition, below is a URL on how to buy with Cisco:
http://www.cisco.com/web/ordering/root/index.html
SmartNet Total Care is a service offering that provides 24x7 visibility into your network with extensive inventory and contract management analysis as well as product alerts for your Cisco products through an inventory & reporting portal. How and what type of coverage on your devices is a conversation for your account team.
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