Need to purchase the righ SmartNet care

[Jean-Marie Monod]

Hello,

I'm new to Cisco product and I want to purchase a service to get access to support / IOS update / Firmware update. I understood that I need a SmartNet subscription to get that.

I've bought a Cisco 1921 ISR G2 w/ IPbase. Recently I've bought a EHWIC-VA-DSL-A card and to have full capacity I need to upgrade the firmware. I see multiple choices for SmartNet service with reseller but i'm getting lost with that.

I have seen smarnet for C1921/K9, for C1921-VA/K9 but not for EHWIC-VA-DSL-A. If I buy a SmartNet service for C1921-VA/K9, will I get access to firmware for the EHWIC ? As I bought the EHWIC separate, I don't know if i can buy service only for the EHWIC to get the firmware or if I need the service for C1921-VA/K9 bundle ?

The best way for me will be to have support for both EHWIC and Router to have FW/IOS updates principally. As I'm independant, I'm looking for small budget solution.

Any help will be appreciated

Regards

Jim

[saarbaug]

Hi Jim,

I moved the question to the Smart Net Total Care community so experts will be notified. 

Best,

Sandra

[Sandra Vinson]

It is recommended that you consult with either your Cisco Account Team or Partner for solution offers for your needs. 

In addition, below is a URL on how to buy with Cisco:

http://www.cisco.com/web/ordering/root/index.html

SmartNet Total Care is a service offering that provides 24x7 visibility into your network with extensive inventory and contract management analysis as well as product alerts for your Cisco products through an inventory & reporting portal.  How and what type of coverage on your devices is a conversation for your account team.