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Beginner

No access to CSAM

Hello, I am my company network admin and I'm currently unable to login to my CSAM portal, i'm receiving a 404 error message..

 

User: bvsisredes

 

Please find attached print screen.

Everyone's tags (1)
11 REPLIES 11
Cisco Employee

Re: No access to CSAM

Hello,

Your user does not have a PartyDA role.

Only PartyDAs are able to access CSAM.

To verify your company’s PartyDa, you can check this link:

https://rpfa.cloudapps.cisco.com/rpfa/profile/requestorupdate_association.do
Beginner

Re: No access to CSAM

Hello,

the PartyDA has left the company. How to I change it?

Thank you
Cisco Employee

Re: No access to CSAM

Hello, please send me via private message the following details:


* Name of SNTC account.
* CCO ID of old DA that has left the company
* CCO ID of new DA who needs to be nomidated
* New CCO ID must have a CCO that belongs to an individual (not a shared account)
* New CCO ID must have a valid contract associated to it.

With this info, I can place a request to nominate the new DA for the company.

Regards.
Cisco Employee

Re: No access to CSAM

Thanks for the details provided via PM.


At this point, the user provided is ineligible to be nominated.

Here are some points.


This is registered as a guest account.

His profile is incomplete.

There are no contracts associated to this profile.

His email address and company association do not seem to match the end company.


Please nominate a different user or have them correct these points.


Regards.
Beginner

Re: No access to CSAM

Hello  I have PM you with the replies, please let me know.

Cisco Employee

Re: No access to CSAM

Thanks, however, this information needs to be updated on your Cisco.com profile.

Here are the steps:

 

b. Click the Account link at the top of the page.
c. Click the Customer Profile Manager link.
d. Update required information.
 
Beginner

Re: No access to CSAM

Hello - I'm the company DA and I'm still receiving a 404 error.  Could you perhaps advise?

 

TY!

Cisco Employee

Re: No access to CSAM

Are you seeing the error while accessing CSAM Tool? Can you share the URL that you are using and screenshot?

In future please start a new thread so that we can track your issue in better.

Beginner

Re: No access to CSAM

Thank you - this is the URL I am redirected to(see attached):

Cisco Employee

Re: No access to CSAM

CSAM URL is https://cdceb.cloudapps.cisco.com/csam/

Can you try and see if this works for you?

Beginner

Re: No access to CSAM

That URL worked, thank you!

FYI I was navigating to CSAM through the services.cisco.com portal.

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