No access to CSAM

[bvsisredes]

Hello, I am my company network admin and I'm currently unable to login to my CSAM portal, i'm receiving a 404 error message..

User: bvsisredes

Please find attached print screen.

[CC Cisco]

Hello,

Your user does not have a PartyDA role.

Only PartyDAs are able to access CSAM.

To verify your company’s PartyDa, you can check this link:

https://rpfa.cloudapps.cisco.com/rpfa/profile/requestorupdate_association.do

[bvsisredes]

Hello,

the PartyDA has left the company. How to I change it?

Thank you

[CC Cisco]

Hello, please send me via private message the following details:


* Name of SNTC account.
* CCO ID of old DA that has left the company
* CCO ID of new DA who needs to be nomidated
* New CCO ID must have a CCO that belongs to an individual (not a shared account)
* New CCO ID must have a valid contract associated to it.

With this info, I can place a request to nominate the new DA for the company.

Regards.

[CC Cisco]

Thanks for the details provided via PM.


At this point, the user provided is ineligible to be nominated.

Here are some points.


This is registered as a guest account.

His profile is incomplete.

There are no contracts associated to this profile.

His email address and company association do not seem to match the end company.


Please nominate a different user or have them correct these points.


Regards.

[bruno.teixeira]

Hello  I have PM you with the replies, please let me know.

[CC Cisco]

Thanks, however, this information needs to be updated on your Cisco.com profile.

Here are the steps:

a. Go to https://www.cisco.com.

b. Click the Account link at the top of the page.

c. Click the Customer Profile Manager link.

d. Update required information.

[gsalas111]

Hello - I'm the company DA and I'm still receiving a 404 error.  Could you perhaps advise?

TY!

[Suchita Shewale]

Are you seeing the error while accessing CSAM Tool? Can you share the URL that you are using and screenshot?

In future please start a new thread so that we can track your issue in better.

[gsalas111]

Thank you - this is the URL I am redirected to(see attached):

[Suchita Shewale]

CSAM URL is https://cdceb.cloudapps.cisco.com/csam/

Can you try and see if this works for you?

[gsalas111]

That URL worked, thank you!

FYI I was navigating to CSAM through the services.cisco.com portal.