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Beginner

No data is displayed in any SNTC view post change to v4.0

Hi folks,

I'm not getting any view to load/show any data post the change to SNTC 4.0

Every view appears stuck with the loading icon (cg-busy-default-spinner) displayed.

The only view that shows any content is: Dashboards > Smart Net Total Care – ‘Community pane’ (Announcements & Discussions)

This issue is found to be common across all browsers and all users.

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions

Re: No data is displayed in any SNTC view post change to v4.0

Hi Graham,

We’re pleased to hear that reports are populating.  The issue was a blocking process remaining from the recent maintenance and quickly addressed.
Going forward, the new processing introduced with 4.0 is designed to address several reported concerns, including stuck uploads which we are aware you have experienced.

Cheers,

Cheri

View solution in original post

3 REPLIES 3
Cisco Employee

Re: No data is displayed in any SNTC view post change to v4.0

Dear Graham,

Could you please try now accessing the reports and keep us posted if you still face the issue .

 

Regards

Pamela

 
Beginner

Re: No data is displayed in any SNTC view post change to v4.0

Hi Pamela,
Yes, data is now being populated with the views. May I enquire as to what was the problem was?
Rgds,
Graham

Re: No data is displayed in any SNTC view post change to v4.0

Hi Graham,

We’re pleased to hear that reports are populating.  The issue was a blocking process remaining from the recent maintenance and quickly addressed.
Going forward, the new processing introduced with 4.0 is designed to address several reported concerns, including stuck uploads which we are aware you have experienced.

Cheers,

Cheri

View solution in original post

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