No Full Access to the Smart Portal

[simon.furber]

I have registered for access and been notified is was complete but I am not able to access the portal. I do not have the blue bar view just the registration screen.

[Ye Liang]

Hello Simon,

Please send me a private message with your CCO ID and Account name so I can take a look.

Thanks,

Ye

[jofrumki]

You need to enable a role in CSAM  https://cdceb.cloudapps.cisco.com/csam/ for the SNTC portal such as CustomerAdmin. Currently your registration as the company Delegated Administrator is still pending as well.

Please see the CSAM user guide for additional assistance.

https://www.cisco.com/c/dam/en/us/applications/spptauth/sam-help-guide.pdf#welcome

[simon.furber]

Tasks completed but currently still no access

[jofrumki · Accepted solution]

The role of CustomerAdmin has been assigned, please attempt to access the SNTC portal now.

[simon.furber]

Yes! I have Access...Thank you.

Simon