No Serial Numbers in the Full Inventory Report in PSS portal

[danielbarri]

A new installed CSPC 2.7.4 successfully collected data and uploaded it to the PSS, for a limited number of devices(C3750, C2960 switches).

The problem is that in 'Full Inventory Report' the "Serial No.(Collected)" column is empty for all devices; and the column "Serial No" has the value of "Not Available" for all devices.

[balaji.bandi]

Suggest to contact TAC is the best option, so they can able to resolve if any issue related to CSPC

[jofrumki]

Hello Daniel,

Can you provide the following information in a private message so that we may check the backend?

PSS Partner Name:

PSS Customer Name:

CSPC Appliance ID:

PSS Contract Number:

Thank you,

Joshua