cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

579
Views
0
Helpful
3
Replies
mmimmi2005
Beginner

Not able to upgrade from CSP 2.5 to 2.7

I'm getting "unable to find valid certification path error" 

Did all required installation steeps as described in the "Cisco CSPC Upgrade Guide from 2017". After moving forward to section 3 using the Software Update tab in the GUI I get following message: "unable to find valid certification path error"

3 REPLIES 3

Hi Marcello,

Please excuse our delay in responding. An expert will reply further shortly.

Cheers,

Cheri

Hello can you please provide the following information :

 

What is the certificate collector ID.  You can get this information from the pull down from the top of the collector  on the "about" link . Please gather what is is the present full version. 2.5.x.x , what is the CSP00XXXXX and send to me.

Hi Marcello,

Please let us know if you continue to need assistance.

Cheers,

Cheri

Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links