Solved: Not seeing uploads

chris.billings · ‎07-05-2017

I've tried multiple times to upload a new csv file to services.cisco.com. It shows as successfully submitted, but then never shows up in the upload processing page, only the four from May.

CC Cisco · ‎07-06-2017

Hello,

Thanks for providing the information. I've reached out to our backend team who are looking into the details. I can see there are a few CSV imports on the queue. More than likely the older ones will have to be cleared, allowing the latest one to process.

I'll update you when I hear back from the backend team.

Regards,

Cesar

View solution in original post

CC Cisco · ‎07-06-2017

Hello,

Can you please provide the following details to investigate:

*Company name

*Inventory name

You can send this information to me privately via the following method:

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

Regards,

Cesar

CC Cisco · ‎07-06-2017

Hello,

Thanks for providing the information. I've reached out to our backend team who are looking into the details. I can see there are a few CSV imports on the queue. More than likely the older ones will have to be cleared, allowing the latest one to process.

I'll update you when I hear back from the backend team.

Regards,

Cesar

chris.billings · ‎07-10-2017

It looks like the team has fixed this and the previous uploads have all gone through. Thank you.