Notification from Cisco Smart Services - issues with reports

[graham.kirtley]

Hi,

I have noticed that since the upgrade to SNTC 4.0, both the receipt and content of and 'Alert Processing' & ‘Upload Processing’ report emails has become quite sporadic.

Issue with the receipt of the Alert Processing reports are quite noticeable, as on some occasions we are only getting notification for 3 out of 16 inventories.

Irregularities within the Upload Processing emails that have been noted are: several inventor uploads are not mentioned (but have been uploaded and are observed to have been processed), or that a specific inventory is stated as being received twice (in such cases the dates/times differ by about 48 hours)

To troubleshoot these issues I have removed and then re-enabled the notifications but no change was observed.

Regards,

Graham

[Suchita Shewale]

Hello Graham,

Can you please confirm the frequency of notifications for both alert and upload processing?

Regards,

Suchita

[graham.kirtley]

Hello Suchita,

We conduct an upload for each of our 16 inventories on a weekly schedule, 14 on Friday and 2 on Sunday.

What we observe (this specific example from last weekend) is that is that just 9 email 'Alert Processing' notifications have been received for and two of them relate to the same inventory.

The single 'Upload Processing' email notification only listed 8 inventories, two of which are show twice (same inventory duplicate as noted above); for this 'duplicate' there really was only a single inventory upload.

Regards,

Graham

[Suchita Shewale]

Hello Graham,

Apologies for the delayed response. We have uncovered some gaps in notification settings logic, here are bug IDs for tracking CSCvh24984 and CSCvg95866

Regards,

Suchita

[graham.kirtley]

Hi Suchita,
Thanks for providing the bug updates; whilst I can see the details for CSCvh24984 I can't see any details (marked as propitiatory) for CSCvg95866, can I be added/enabled to view this one?
Rgds,
Graham