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I collected Viptelas data and uploaded them to SNTC. I can see half of them on the Contract report as covered. I also can see another half of the device on 'not recognized' because of:
FALLOUT REASON: Ciber Processor:Ciber Pid not exist in ciber product master, Ciber Processor:Ciber no softline record found, Mfg Processor:MFG Pid not exist in ciber product master
I am wondering whether it is a bug or not.
I couldn't understand what you mean. Is it general comments about Viptela SD-WAN solution? Or, do you want me to check whether they are physical devices or not?
We are using vedge 1000 and 2000. All of them are Physical HW with a serial number. For example:
A....-01 device is in contract report as covered. However, -02 device is 'not recognized.'
|hostname||Collected SN||Reason Description|
|A.....-02||11**********a||FALLOUT REASON: Ciber Processor:..|
B...-01 and B...02 devices at B site are in contract report as covered.
C...-01 and C...02 devices at C site are 'not recognized'
All of them are Vedge 1000.
2x Vedge 2000 devices at D site are 'not recognized'